Everyone talks about Average Speed of Answer (ASA), but not everyone understands how it’s calculated. This video will give you a complete, concise explanation, along with graphics that will help you remember how it works. It also notes the importance of Average Speed of Answer (ASA) to customer satisfaction and to optimizing call center accessibility.
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Question, we have 24 sec. ASA but we are on high availability. What seem the problem sir
Thank you! Yes, it's informative and helpful.
Nice Video Sir: one request from you: try to use neutral accent it is bit difficult for Indians