I don’t know who can help because everyone I talk to tells me that I’ve reach the right person. However, I have called 7 times in regards to transferring my service, and I still do not have a resolution. I feel misled and misinformed. My internet was disconnected on me too early. Not once was I asked when do you want your Internet disconnected from your current location nor was I informed of when a disconnection would take place at my current location. I partially work from home. I need Internet and I am currently without. No one can reinstate it without creating a new account, which would result in a new bill, and I find that unfair because I already paid for my Internet for the month of May, and your company turned it off on me without me agreeing to a specific disconnect date. Your records show that I chose May 22nd as my disconnect date. I did not agree to this in any way, shape, or form. I was unaware of any disconnect date, therefore I was under the impression that it would disconnect the day I had my installation for my service transfer scheduled. Now, I am going to have to call again, tomorrow, to another department because I was informed that they cannot transfer phone calls to managers (how convenient). I did not create this order by myself online. I was assisted by a representative who never informed me when my Internet would be disconnected. Also, the Internet package I wanted, showcased an online price of $60 (originally $90-image below)when I informed the representative about the Internet package I wanted and the pricing I saw, they proceeded to tell me I don’t have access to Internet pricing. I still went with the package that I wanted and it ended up being $105 all said and done. They made sure to let me know about $100 installation fee associated with my transfer. It seems like no one has any issues charging fees, but helping a customer out is like pulling teeth! I never once argued pricing or anything, I was happy with what I was getting, but now I am the most frustrated customer because no one seems to know what they are doing. I should not be penalized for the incompetency of other individuals. Your company has now impacted my job. I NEED this fixed. Very ill-timed.
Verizon has $25 a month and it was a lot less than Cox. That was a fact!
The name 💀💀💀
E😮😊
Bro cox I really wish i can sue yall ur download speeds aren’t reliable and ur upload speeds are just embarrassing get ur shi tg
Bullshit.
You guys are a shit company doing outages EVERY. SINGLE. MONTH.
ENOUGH, COX! 5G HOTSPOTS ARE BETTER!!!!!
Hehe coxs
I don’t know who can help because everyone I talk to tells me that I’ve reach the right person. However, I have called 7 times in regards to transferring my service, and I still do not have a resolution. I feel misled and misinformed. My internet was disconnected on me too early. Not once was I asked when do you want your Internet disconnected from your current location nor was I informed of when a disconnection would take place at my current location. I partially work from home. I need Internet and I am currently without. No one can reinstate it without creating a new account, which would result in a new bill, and I find that unfair because I already paid for my Internet for the month of May, and your company turned it off on me without me agreeing to a specific disconnect date. Your records show that I chose May 22nd as my disconnect date. I did not agree to this in any way, shape, or form. I was unaware of any disconnect date, therefore I was under the impression that it would disconnect the day I had my installation for my service transfer scheduled. Now, I am going to have to call again, tomorrow, to another department because I was informed that they cannot transfer phone calls to managers (how convenient). I did not create this order by myself online. I was assisted by a representative who never informed me when my Internet would be disconnected. Also, the Internet package I wanted, showcased an online price of $60 (originally $90-image below)when I informed the representative about the Internet package I wanted and the pricing I saw, they proceeded to tell me I don’t have access to Internet pricing. I still went with the package that I wanted and it ended up being $105 all said and done. They made sure to let me know about $100 installation fee associated with my transfer. It seems like no one has any issues charging fees, but helping a customer out is like pulling teeth! I never once argued pricing or anything, I was happy with what I was getting, but now I am the most frustrated customer because no one seems to know what they are doing. I should not be penalized for the incompetency of other individuals. Your company has now impacted my job. I NEED this fixed. Very ill-timed.